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NATASHA DENONA Makeup
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      1. Home Page
      2. FAQ

      FAQ

      What is presale and when will my order if it is contains a presale item in ti?

      Purchasing an item pre-sale is simply a way to ensure that you essentially have the product on "hold" prior to its release date. Many customers take advantage of this option due to the rate of which our products sell out once they are officially released; having purchased the item pre-sale reserves your item before the release date which prevents you from missing out if the item sells out.


      Regarding shipping times, pre-sale orders will start shipping on the day of its official release. These will continue to be shipped throughout the week in order of shipping method. Once your order is fully processed and shipped you will receive tracking information. If you have any other questions or concerns, please contact us at [email protected].

      Does Natasha Denona offer workshops/classes in my area?

      If you would like to know when Natasha Denona workshops will be available in your area please subscribe to our free newsletter for updates.

      How can I track my order?

      Registered users may check the status of their recent orders by visiting the order status page under "my account". To access the page the user will require entering an e-mail address and a password. The "order summary" page will provide detailed information about current and previous orders. Upon shipping an order, if available, a tracking number will be sent along with details of the courier company.

      If you have not registered with us prior to making your order or are otherwise unable to access your order details, please email us at [email protected] with your order number in the subject line and we will assist you with tracking and any other question you may have about your shipment.

      Please note that the courier service used for your order may not have updated tracking information available for up to 12 business hours after the order has shipped.

      Do you offer gift wrapping/gift cards/gift boxes?

      We do not offer gift wrapping online. Gift cards are only available for purchase at our NYC studio at this time. Please subscribe to our newsletter to receive updates as we will announce any changes to our gift wrap/cards options via our newsletter.

      When will this product be back in stock?

      We are happy to notify you via email the second your chosen item is available for purchase again, just sign up for re-stock notification under the product description where it says, “notify me when this product is in stock”

      I bought a Natasha Denona product from a third party, can I return/exchange/get a refund from you?

      Only purchases made through our website or NYC studio store are eligible for return/refund/exchange in accordance with our terms and conditions which you may view here [link]. We do not accept products purchased from our authorized resellers or any other third party.

      Are Natasha Denona products cruelty free (Does Natasha Denona test on Animals)?

      Yes! Natasha Denona products are not tested on animals.

      Are Natasha Denona products vegan?

      Natasha Denona thoughtfully evaluates every ingredient used in our formulas and we do our best to substitute common animal-derived ingredients for plant-based alternatives whenever possible without sacrificing quality. However, certain Natasha Denona products may contain carmine. For further information please contact us at [email protected]

      Are any Natasha Denona products gluten-free?

      Due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are completely free from any traces of gluten. If you have specific questions or concerns regarding gluten, or any of the ingredients contained in our formulas, you may email us at [email protected] for more details.

       

      Please note: no animals are harmed in any way while collecting the natural hair used in our brushes. Because the lifetime of your brushes in contingent on your treatment of them we do not accept returns or exchange on used brushes.

      My question wasn’t answered here, how do I contact you?

      Our customer service team is always happy to assist you in any way we can.

      You can contact us via e-mail at: [email protected] 

      Or phone us at: 212 -203-0060 Monday-Friday 9am-5pm EST

      Does Natasha Denona offer a Pro-Discount?

      Yes! Professional make-up artists and other cosmetic industry professionals may qualify for our pro-membership program and enjoy a discount up to 30% on eligible products.

      How do I become a Natasha Denona PRO member?

      To apply for pro-membership simply fill out the form here: https://www.natashadenona.com/natasha_denona_pro

      and be sure to provide the necessary credentials as instructed. Once submitted your application will be evaluated and you will receive an email notifying you of your approval or explaining the reason an approval was not issued.

      Can I apply for Pro-membership even if I didn’t graduate from a make-up school?

      We accepted alternative forms of credentials as well:
      • Esthetician/Cosmetology/Beautician License

      • Tear sheet/Magazine credit/Call sheet from a photo/film/tv shoot

      • Photo of active makeup union card

      Attach any of the above listed items in place of the Makeup School diploma and be sure to include a link to your professional website/portfolio in the comments section for review.

      How long does it take to be approved as a member?

      The evaluation process for pro-membership can take up to 14 business days to complete.

      Where can I use my discount?

      Your PRO discount is exclusive to NatashaDenona.com and Natasha Denona Studio NYC.

      Will my discount apply to any purchase I make?

      Your discount will automatically be applied to all eligible items. Excluded items will state “This item is excluded from our pro discount” on our site. These discount restrictions will also apply at our NYC studio.

      How do I use my discount on Natasha Denona.com?

      Simply log in using the email and password you registered with and the discount will be automatically applied at checkout. If you encounter any issues with this contact us at [email protected]

      How do I use my discount at Natasha Denona Studio NYC?

      You will need to show your photo ID and give your email address (the same email address listed on your account) to the Natasha Denona employee at checkout. They will confirm your pro membership and apply your discount at the register. 

      May I share my PRO discount?

      The pro-membership and its associated discount are non-transferable. Natasha Denona reserves the right to revoke any pro-membership if we suspect it is being used by non-approved users.

      How do I update my account information?

      Please reach out to [email protected] for all questions regarding a change in your PRO account information.

      I was approved as a member; however, my discount is not showing up on my order at checkout. How can I fix this?

      Make sure you’ve logged in using the same email you registered when you applied for pro-membership, the discount will be applied automatically at checkout. Please email [email protected] for further assistance if necessary.
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