Purchasing an item pre-sale is simply a way to ensure that you essentially have the product on "hold" prior to its release date. Many customers take advantage of this option due to the rate of which our products sell out once they are officially released; having purchased the item pre-sale reserves your item before the release date which prevents you from missing out if the item sells out.

Regarding shipping times, pre-sale orders will start shipping on the day of its official release. These will continue to be shipped throughout the week in order of shipping method. Once your order is fully processed and shipped you will receive tracking information. If you have any other questions or concerns, please contact us at wecare@natashadenona.com.

If you would like to know when Natasha Denona workshops will be available in your area please subscribe to our free newsletter for updates.

Registered users may check the status of their recent orders by visiting the order status page under "my account". To access the page the user will require entering an e-mail address and a password. The "order summary" page will provide detailed information about current and previous orders. Upon shipping an order, if available, a tracking number will be sent along with details of the courier company.

If you have not registered with us prior to making your order or are otherwise unable to access your order details, please email us at customercare@natashadenona.com with your order number in the subject line and we will assist you with tracking and any other question you may have about your shipment.

Please note that the courier service used for your order may not have updated tracking information available for up to 12 business hours after the order has shipped.

We are happy to notify you via email the second your chosen item is available for purchase again, just sign up for re-stock notification under the product description where it says, “notify me when this product is in stock”

Only purchases made through our website or NYC studio store are eligible for return/refund/exchange in accordance with our terms and conditions which you may view here [link]. We do not accept products purchased from our authorized resellers or any other third party.

Yes! Natasha Denona products are not tested on animals.

Natasha Denona thoughtfully evaluates every ingredient used in our formulas and we do our best to substitute common animal-derived ingredients for plant-based alternatives whenever possible without sacrificing quality. However, certain Natasha Denona products may contain carmine. For further information please contact us at customercare@natashadenona.com

Due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are completely free from any traces of gluten. If you have specific questions or concerns regarding gluten, or any of the ingredients contained in our formulas, you may email us at customercare@natashadenona.com for more details.

Please note: no animals are harmed in any way while collecting the natural hair used in our brushes. Because the lifetime of your brushes in contingent on your treatment of them we do not accept returns or exchange on used brushes.

Our customer service team is always happy to assist you in any way we can.

You can contact us via e-mail at: customercare@natashadenona.com 

Or phone us at: 212 -203-0060 Monday-Friday 9am-5pm EST

Yes! Professional make-up artists and other cosmetic industry professionals may qualify for our pro-membership program and enjoy a discount up to 30% on eligible products.

To apply for pro-membership simply fill out the form here: https://www.natashadenona.com/natasha_denona_pro

and be sure to provide the necessary credentials as instructed. Once submitted your application will be evaluated and you will receive an email notifying you of your approval or explaining the reason an approval was not issued.

• Esthetician/Cosmetology/Beautician License

• Tear sheet/Magazine credit/Call sheet from a photo/film/tv shoot

• Photo of active makeup union card

Attach any of the above listed items in place of the Makeup School diploma and be sure to include a link to your professional website/portfolio in the comments section for review.

Your PRO discount is exclusive to NatashaDenona.com and Natasha Denona Studio NYC.

Your discount will automatically be applied to all eligible items. Excluded items will state “This item is excluded from our pro discount” on our site. These discount restrictions will also apply at our NYC studio.

Simply log in using the email and password you registered with and the discount will be automatically applied at checkout. If you encounter any issues with this contact us at customercare@natashadenona.com

The pro-membership and its associated discount are non-transferable. Natasha Denona reserves the right to revoke any pro-membership if we suspect it is being used by non-approved users.

Please reach out to customercare@natashadenona.com for all questions regarding a change in your PRO account information.