Orders:
- Before placing any order through the Website, you will be required to create an account and provide certain information necessary to process your order, including but not limited to your name, mailing address, billing address, email address, telephone number, and payment information. ‘’Natasha Denona Make up LLC’’ does not hold any responsibility for loss and/or damage due to an error or inaccuracy in the information as provided by you.
- The maximum order quantity permitted for a single SKU in a single order is 6 pieces and it is contingent on release date of SKU, promotional sale event, availability, and demand.
- Shipment of the Products are subject to the availability of the ordered items in stock. ‘’Natasha Denona Make up LLC’’ reserves the right to cancel any order, whether in whole or in part, and refund all corresponding charges in the event of insufficient stock of your ordered Product.
- All payment forms are subject to verification and review by ‘’Natasha Denona Make up LLC’’ and its affiliated financial Institutions. ‘’Natasha Denona Make up LLC’’ reserves the right to refuse any transaction, sale, or shipment of orders due to suspected fraud, unauthorized or illegal activity.
- After your order is placed, you will receive an e-mail confirmation that will include a summary of the principal terms and conditions, information about essential characteristics of the Products purchased, the price of the purchased Product and the payment method, the shipping information and its rate, information of the cancellation policy and the conditions thereof, the address to which you should refer complaints, and the Product warranty, if any.
- In the event that an order confirmation has not been received within 24 hours after the order is placed, you should contact the us via email at wecare@natashadenona.com or through the Contact Us form on the Website. ‘’Natasha Denona Make up LLC’’ will not be responsible for delays due to technical issues.
- ‘’Natasha Denona Make up LLC’’ processes orders at a fast pace making it impossible to edit, change or cancel after is has been processed. Kindly email us at wecare@natashadenona.com and we will be happy to assist with the return process once the order is received
Shipping:
- Direct signature required for all shipments.
- All orders are process and ship Monday – Friday excluding the following federal holidays: New Year’s Day, Martin Luther King Jr. Day, President Day, Memorial Day, 4th of
July, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving, Christmas.
Orders placed after the cut-off time (02:00 PM) will be processed the following business day.
- Shipping costs, particularly for international orders, vary due to factors outside of our control. Your actual shipping costs will be displayed to you as part of the checkout process. Estimated shipping methods and costs are as follows, are provided as a guide only, and can change from time to time:
USA orders ship FedEx Express 3-5 business days
Orders up to $50* -- $15-25 flat fee
Orders over $50* -- Free 3-5 Days Shipping
Orders over $150* -- Free 2nd-Day Shipping
Overnight Shipping - $25 flat fee
International orders ship FedEx Express 3-7 business days
Orders up to $150* -- $15-$25 flat fee depending on the region
Orders over $150* – Free Shipping
*exclusions apply- depending on region.
*qualifying total taken after discount and before tax
* International shipments (subject to service availability) delivered to or picked up from remote and less-accessible locations are assessed an out-of-delivery area or out-of-pickup-area surcharge of minimum $25 in addition to the above shipping costs.
- You agree to pay all additional costs resulting from customs clearance charges, import duties, local taxes, and/or any other import fees. ‘’Natasha Denona Make up LLC’’ will not be responsible and will not bear the costs for any additional charges due to local laws, customs, duties, or any type of local import taxation. It is your sole responsibility to be aware of local laws in your location (and/or the location of the shipping address provided by you) with respect to goods purchased from the US and be the sole bearer of costs and other consequences resulting from them. Note that if customs clearance procedures are required, it can cause substantial delays beyond our delivery estimates. If you choose not to pay these fees and request a refund, you will be refunded in the amount of the original payment less the cost to clear the package for return to us as well as the outbound and return shipping costs, and will have no claims against ‘’Natasha Denona Make up LLC’’ regarding the order at issue.
- ‘’Natasha Denona Make up LLC’’ is not responsible for damage, material difference, defect or loss that occurs to products delivered to forwarding companies or parcel forwarding companies.
We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a forwarding/parcel company.
Any order addressed to forwarding or parcel company is placed at your own risk.
- At this time, the Company does not ship to the following countries: Algeria, Andorra, Brazil, Israel, Montenegro, Nepal, Nigeria, Russia, Serbia, Seychelles, Spain, Thailand, Tonga, and Turkey.
- Products that contain sunscreen cannot ship to Canada and will be removed from your order at checkout or after you submit your order.
Returns:
- If you are unsatisfied with any portion of your Website order, you may return the Product(s) within 30 days of receipt, unopened and in their original packaging only. Due to the nature of the Products, ‘’Natasha Denona Make up LLC’’ cannot accept returns of opened Products. Once the return is received and processed, your payment card will be refunded for the purchase price of the returned Product; provided, however, that we shall not be responsible for any delays in processing the refund resulting from your bank or credit card company.
- Shipping costs are non-refundable for undelivered, unclaimed, returned, or refused packages. You will be responsible for all shipping and handling charges, including the original delivery as well as the return shipment. If the order being returned received free shipping, our actual shipping cost of the order will be deducted from the credit or refund issued to you for the returned Product(s). Any item stated to be ‘’final sale’’ will not be eligible for refund or exchange.
- You must coordinate the return of the item with the Company's customer service team by emailing: wecare@natashadenona.com or through the Contact Us form on our Website.
- ‘’Natasha Denona Make up LLC’’ does not accept return of items purchased from third-party retailers.