Orders and Shipping:
8.1.Before placing any order through the Website, you will be required to provide certain information necessary to process your order, including but not limited to your name, mailing address, billing address, telephone number and payment information. The Company does not hold any responsibility for loss and/or damage due to an error or inaccuracy in the information as provided by you.
8.2.The maximum order quantity permitted for a single SKU in a single order is 4 pieces.
8.3.Shipment of the Products are subject to the availability of the ordered items in stock. Company reserves the right to cancel any order, whether in whole or in part, and refund all corresponding charges, in the event of insufficient stock of your ordered Product.
8.4.After your order is placed, you will receive an e-mail confirmation that will include a summary of the principle terms and conditions, information about essential characteristics of the Products purchased, the price of the purchased Product and the payment method, the shipping information and its rate, information of the cancellation policy and the conditions thereof, the address to which you should refer complaints, and the Product warranty, if any.
8.5.In the event that an order confirmation has not been received within 24 hours after the order is placed, you should contact the Company via email at wecare@natashadenona.com[Y14] [LA15] [g16] or through the Contact Us form on the Website Company will not be responsible for delays due to technical issues.
8.6.Shipping costs, particularly for international orders, vary due to factors outside of Company’s control. Your actual shipping costs will be displayed to you as part of the checkout process. Estimated shipping methods and costs are as follows, and are provided as a guide only[LA17] , and can change from time to time:
All US orders ship FedEx Express 3-5 business days[Y18] [g19]
Orders up to $50* -- $15-25 flat fee
Orders over $50* -- Free 3-5 Days Shipping
Orders over $150* -- Free 2nd-Day Shipping
Overnight Shipping - $25 flat fee
All international orders ship FedEx Express 3-7 business days
*Natasha Denona offers free ground shipping on orders over $50 that ship within the 48 contiguous United States.
*exclusions apply- depending on region
*qualifying total taken after discount and before tax
8.7.At this time, the Company does not ship to the following countries: Algeria, Andorra, Brazil, Israel, Montenegro, Nepal, Nigeria, Russia, Serbia, Seychelles, Spain, Thailand, Tonga, and Turkey.
8.8.Products that contain sunscreen cannot ship to Canada and will be removed from your order at checkout or after you submit your order if you enter a Canadian shipping address[LA20] .
8.9.International shipments (subject to service availability) delivered to or picked up from remote and less-accessible locations are assessed an out-of-delivery area or out-of-pickup-area surcharge of minimum $25 in addition to the above shipping costs.
8.10. You agree to pay all additional costs resulting from customs clearance charges, import duties, local taxes and/or any other import fees. The Company will not be responsible and will not bear the costs for any additional charges due to local laws, customs, duties or any type of local import taxation. It is your sole responsibility to be aware of local laws in your location (and/or the location of the shipping address provided by you) with[LA21] respect to goods purchased from the Company and be the sole bearer of costs and other consequences resulting from them. Note that when customs clearance procedures are required, it can cause substantial delays beyond Company’s original delivery estimates. In the event that you choose not to pay these fees and request a refund, you will be refunded in the amount of the original payment less the cost to clear the package for return to the Company as well as the outbound and return shipping costs[LA22] , and will have no claims against Company regarding the order at issue, which Company shall not be required to fulfill.
Return Policy:
1.1.If you are unsatisfied with any portion of your Website order, you may return the Product(s) within 30 days[LA1] of receipt[LA2] , unopened and in their original packaging only. Due to the nature of the Products, Company cannot accept returns of opened Products. Once the return is received and processed, your payment card will be refunded for the purchase price of the returned Product(s[LA3] ); provided, however, that Company shall not be responsible for any delays in processing the refund resulting from your bank or credit card company.
1.2.Shipping costs are non-refundable. You will be responsible for any and all shipping and handling charges, including the original delivery as well as the return shipment. If the order being returned received free shipping, Company’s actual cost of shipping the order will be deducted from the credit or refund issued to you for the returned Product(s). Shipping cost is non-refundable for undelivered, unclaimed, returned, or refused packages.
1.3.Any items stated to be “final sale” will not be eligible for refund or exchange.
1.4.Only items purchased from the Website are eligible for refund/exchange. The Company does not accept return of items purchased from third-party retailers.
1.5.You must coordinate the return of the item with the Company's customer service team by emailing: wecare@natashadenona.com[Y4] or through the Contact Us form on the Website.